Safety Management System (SMS)
A structured, proactive and measurable approach to managing the risks of airport operations across the airports administered by Tocumen S.A.
What is Safety or Operational Safety?
The Safety Management System (SMS) is a structured approach to managing risks in air operations, based on proactive, systematic, and measurable principles. Our commitment is to ensure a safe environment for all stakeholders involved in airport operations.
Why is SMS important?
SMS allows us to identify, analyze, and mitigate hazards before they become incidents. In addition, it promotes a safety culture that involves everyone: from operational staff to top management. Implementing an SMS helps us keep our operations safe, organized, and prepared for any situation.
Benefits of SMS for Our Airports
We detect risks before they become problems.
We make better decisions based on real data.
We foster a culture where everyone cares about safety.
We comply with national and international regulations.
We save resources by avoiding costly incidents.
We improve communication and teamwork.
We are better prepared for any emergency.
Safety Policy and Objectives
Institutional commitment to operational safety. Our safety policy establishes the foundation for continuously maintaining and improving safety in our operations. Management is committed to providing the necessary resources, promoting a just culture, and encouraging the participation of all personnel.
Safety PolicyWe are committed to implementing and maintaining an effective SMS, ensuring regulatory compliance, risk management, continuous improvement, and the active participation of all our team members.
Read each airport's policy
Risk Management
Anticipation is the best way to protect ourselves. The core of SMS is proactive risk management: we analyze our operations to identify hazards, assess risks, and develop effective mitigation strategies.
How do we manage risks?
Hazard identification
Reports, observations, and data analysis.
Risk assessment
Using probability and severity matrices.
Mitigation
Action plans and continuous monitoring.
Review
We evaluate effectiveness and adjust when necessary.
Safety Assurances
We ensure what we implement. We continuously monitor our SMS to guarantee its effectiveness and alignment with organizational objectives.
How do we do it?
Internal and external audits
Performance evaluation with key indicators (KPIs)
Trend analysis and historical data
Management review by top leadership
Safety Promotion
Safety begins with awareness. Safety promotion includes all actions that help build an organizational culture committed to operational safety.
Our actions include:
Internal campaigns and informational posters.
Workshops, seminars, and regular training sessions.
Safety bulletins and case studies.
Recognition of staff for good practices.